FAQ

HOW LONG DOES DELIVERY TAKE?

Orders are generally processed within 2–3 business days after payment confirmation.

Estimated shipping transit is 20–45 calendar days after dispatch.

The order processing period is additional to the estimated shipping transit time.

Delivery may vary due to customs procedures, carrier operations, weather, public holidays, and destination.

DO YOU OFFER FREE SHIPPING?

Yes! Standard shipping is free when your merchandise subtotal is strictly greater than $30 USD.

For orders of $30 USD or less, any applicable shipping fee will be displayed before payment confirmation.

Customers will not be asked to pay additional import duties or delivery-related taxes beyond the checkout total.

HOW CAN I TRACK MY ORDER?

Tracking information may become available after your order has been dispatched.

To request an available tracking number or a shipping update, please email talstreetas_tit@outlook.com with your order number.

Our customer support team will assist with available tracking details.

WHAT IS YOUR RETURN AND REFUND POLICY?

We offer a 30-day return period for eligible merchandise, beginning on the date of delivery.

Free return shipping is provided through our authorized return process.

Approved refunds are sent to the original payment method and typically appear within 3–7 business days after issuance, subject to statutory deadlines.

To request a return, email talstreetas_tit@outlook.com.

Mandatory consumer rights remain unaffected.